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Sr. Technical Program Manager & Leader

Strategic and delivery-focused Project/Product Manager with over 13 years of experience leading cross-functional teams across web and eCommerce platforms. Proven track record of launching scalable digital solutions, driving process improvement, and mentoring project teams. Adept at stakeholder engagement, Agile/Scrum methodologies, and managing complex software implementations with budgets up to $500K. Passionate about leveraging technology to enhance customer experiences and product outcomes.

Highlights

Achievements

  • Agile / Scrum / Kanban Methodologies  

  • E-commerce Platforms: Shopify, Magento, BigCommerce,

  • Salesforce Commerce Cloud  

  • Product Ownership / Roadmapping / Backlog Management  

  • Web & App Development Lifecycle  

  • Stakeholder Communication & Client Management  

  • Jira, Confluence, Smartsheets, Salesforce CRM, MS Project  

  • Technical Documentation / Requirements Gathering  

  • Cross-functional Team Leadership & Mentorship  

  • Increased client retention and satisfaction through proactive communication, transparent reporting, and structured stakeholder management.

  • Mentored and trained new project managers, improving team retention, consistency, and delivery quality.

  • Successfully delivered 75+ complex digital and eCommerce projects across multiple platforms (Shopify, Magento, Optimizely, Big Commerce — consistently meeting deadlines, budgets, and quality standards.

Experience

2019-Present

OneMagnify

  1. Managed scope based on executed contract, ensuring delivery of all in-scope functionality.

  2. Led and managed cross-functional teams, including creative, development, QA, and marketing.

  3. Generated status reports for milestone projections, budget burn and forecasts, risk logs, priorities, and planned upcoming work for internal and external teams.

  4. Facilitated Scrum ceremonies, including grooming, sprint planning, and retrospectives.

  5. Implemented websites and customizations on various Ecommerce platforms, such as Big Commerce, Shopify, Magento, Optimizely/EPIServer, Sitecore, and Drupal, while providing custom technical solutions to support business needs and maintaining business objectives in mind.

2014-2023

Granicus

  1. Conducted focus groups for some of the largest budget projects at the organization, gathering feedback and insights to inform project direction.

  2. Maintained a high level of customer satisfaction and quality deployments through effective project management and communication with clients.

  3. Was actively involved in scoping and writing requirements for customization projects, ensuring accurate and detailed documentation for project success.

  4. Piloted new processes and tools with the management team, making recommendations for improvements to enhance project efficiency and effectiveness.

  5. Facilitated and led meetings both on-site and virtually with groups of up to 30, effectively managing communication and collaboration among stakeholders. Additionally, created website wireframes using Microsoft Visio to aid in project direction and conducted training workshops for clients to ensure successful project implementation.

2018-2019

Annex Cloud

  1. Implemented project management software and processes, providing visibility to management team on project progress and health.

  2. Generated UAT logs, Risk logs, and communication plans for successful project execution.

  3. Conducted audits of live loyalty programs, measuring success and making recommendations for additional engagement.

  4. Coordinated with marketing teams to implement promotions and seasonal sales using loyalty program.

  5. Upsold clients on additional offerings and recommended vendors to further support loyalty program growth.

2012-2014

LinkU Systems

  1. Led website implementation projects, ranging from templated to fully custom websites, ensuring successful project completion.

  2. Managed scope and upsold when appropriate during the implementation process, maximizing revenue and customer satisfaction.

  3. Supported customers through the deployment process, assisting with DNS and launch preparation activities to ensure smooth website launches.

  4. Utilized graphic design skills and coding expertise in HTML/CSS/Javascript to create mockups and customizations for clients, meeting their specific requirements.

  5. Created documentation and training materials, facilitated weekly training webinars, and worked with third-party vendors to implement integrated solutions for Multiple Listing Service offerings. Concurrently managed up to 40 implementations during the deployment process, successfully deploying websites in 4-6 weeks.

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